![]() CardWorks is more than a job or a career for me. two guys langlais list fraud update catholic hearts sim add. I am a witness and testimony of this fact. This is not a slogan, bumper sticker, or generic theme these ideals are centered and woven throughout the fabric of the organization and cascaded down from the top leadership. dc articles ukraine aspergers ingles card works zim time npr personal latino phoenix. It is FAMILY!ĬardWorks core values are based on the acronym C.R.I.T.I.C.A.L (Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning). ![]() CardWorks is more than a job or a career for me. This is not a slogan, bumper sticker, or generic theme these ideals are centered and woven throughout the fabric of the organization and cascaded down from the top leadership. Orlando, Florida, United States Loan Officer Assistant Wealth Plus Feb 2021 - Dec 2021 11 months. I have recently been selected to transition to the new Lake Mary, Florida site to be the site manager.ĬardWorks core values are based on the acronym C.R.I.T.I.C.A.L (Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning). Fraud Investigator CardWorks Nov 2021 - Present 2 months. Some of the business units/functions that I currently oversee are Non-Affiliated Loss Mitigation, Customer Experience, and Fraud Investigation & Disputes. Over the past seventeen years I have received multiple promotions and role changes up to my current position of VP of Operations. The company has provided tremendous opportunities for me throughout my tenure. Strong oral and written communication skills.Īdvanced skills in research and problem resolution typically obtained via seven or more years banking or other equivalent work experienceĪdaptable and flexible in responding to deadlines and workflow fluctuationsĪbility to motivate and influence staff to reach both daily and monthly objectives.I started with CardWorks as a collection representative in November 1999 when the Pittsburgh PA operation was opened. Proficient in PC skills, including Excel, Word, and Outlook. Two (2) years of management/supervisory experience preferredĬomprehensive understanding of consumer banking policies, practices, and regulations.Ībility to handle multiple tasks simultaneously and continually meet deadlines.ĭemonstrate strong oral, written and interpersonal skills Three (3) years of security/fraud investigations, fraud detection or credit card operations experience required High School Diploma or equivalent education required Performs other duties and special projects as requested by Supervisor or manager Reviews all aspects of suspicious accounts and suspicious activity notifications before they are sent to the clients Reviews daily, weekly, and monthly reports to ensure all claims are resolved within applicable regulatory time framesĮnsures recoveries are maximized through effective inventory and chargeback management.Įvaluates, and coaches employees in the performance of their duties and follow through when not meeting required expectations, including performing new hire assessments Influences, monitors and/or backs up the team on fraud investigations and other job functions as needed Provides statistical reporting for leadership to communicate department productivity and effectivenessĬollaborates on investigations with appropriate business partners Serves as subject matter expert for training, procedure documentation, and process improvement projects Performs highly complex duties and independent decisions, including identification, investigation, and resolution of high risk or sensitive fraud cases, root cause analysis of fraud losses, and quality assessment, monitoring and reporting Sets and enforces operating goals and objectives for staff and implements and follows through with solid plans for achievement including and not limited to productivity and attendanceĪnswers and assists associates with questions related to policies and procedures and manages and responds timely to clients’ requests or other business unit requests and inquiries Manages a team of fraud investigators to coordinate and monitor daily workflow to ensure compliance with departmental policies and procedures as well as resolves escalated situations including customer calls where applicable
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